Orders not picked up within two months of purchase date become the property of Turnabout. If you chose, curbside pick up, please ensure that you are able to pick up at the location where the item being sold. Turnabout does not assume any responsibility for lost or damaged packages.ĬURBSIDE PICK UP is specific to location where an item is located. Goods damaged in transit are the responsibility of the shipping provider (Canada Post). Turnabout is not liable for damages incurred during transit.
If more than 10 days have passed since your order was processed and you have not received an update from Turnabout, or you have any inquires about your order, please email us at AND DAMAGED ITEMS Please be advised that once we have packaged and shipped your purchase, we are not responsible for damage or loss of your package. Please refer to your tracking information for delivery updates. You will receive a tracking number once the order is shipped. Please allow up to 5 business days for your order to be fulfilled at Turnabout. We provide competitive shipping rates to the U.S. Please note that insurance charges can apply on select items. All orders over $300.00 CAD receive free shipping within Canada. For payment options on international orders, please review our Payment and Ordering page.Most shipping is via Canada Post. Please contact your local post office and/or customs office if your package is delayed.Īll orders to international destinations are still covered by our 30 day return policy. * Note that our Estimated Transit Times do not include potential delays in clearing customs of the destination country. The buyer is responsible for all additional expenses incurred.
We ship our luxury goods worldwide! Please note that all items entering countries outside the US may be subject to customs inspection and the assessment of duties and taxes in accordance to national laws. In order to help ensure the safe delivery of your order, the carrier will require a signature upon delivery for all orders over $1000. Shipping Fees and Estimated Time in Transit Shipping MethodĮxpedited (UPS 2 Day: Delivery on Monday - Friday)ĪPO/FPO, Alaska, and Hawaii (USPS Priority Insured) Orders placed before 12PM PST/3PM EST will ship the same day. All orders ship from our warehouse from Monday through Friday (we do not ship or deliver on weekends). We offer free shipping for all domestic orders and flat rate shipping fees for expedited and international orders regardless of how many items are in your order. Our goal is to process your order quickly and ensure its safe delivery.
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